Refund Policy

Effective Date: 13 December 2025
Last Updated: 13 December 2025

This Refund & Cancellation Policy (“Policy”) governs all subscription purchases made through Ollo CRM, a service operated by Pineapple Connect LLC, a Wyoming limited liability company. By subscribing to Ollo CRM, you agree to the terms outlined below.

If you have any questions about this policy, please contact us at [email protected].

1. Subscription Billing

Ollo CRM is a subscription-based service. All billing is handled on a recurring basis (monthly or annually), depending on the plan you select at signup.

Subscriptions automatically renew at the end of each billing cycle unless canceled prior to renewal.

2. Free Trial

We may, at our sole discretion, offer a free trial period for new users. During the trial period:

• You will not be charged.

• If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan, and your payment method will be charged accordingly.

Only first-time customers are eligible for free trials unless otherwise specified.

3. Refunds

a) General Policy

All subscription payments are non-refundable, including:

• Partial months or unused services

• Downgrades during a billing cycle

• Non-use of the platform

b) Refund Exceptions

We may grant a refund or credit under the following exceptional circumstances, at our sole discretion:

• A duplicate charge due to a system error

• Proven unauthorized transaction (fraudulent use)

• System-wide outages preventing platform access for more than 48 consecutive hours (not related to scheduled maintenance or third-party outages)

If a refund is approved, it will be issued to the original payment method within 7–10 business days.

4. Cancellation Policy

You may cancel your subscription at any time by:

• Logging into your Ollo CRM account, or

• Contacting us at [email protected]

Upon cancellation:

• You will retain access to your account until the end of the current billing period.

• No prorated refunds will be issued for early cancellation.

Note: Merely ceasing to use the service does not constitute a valid cancellation. You must follow the formal cancellation process to stop future billing.

5. No Chargebacks

You agree not to initiate chargebacks with your payment provider without first attempting to resolve the issue with us directly. Chargebacks filed without legitimate cause may result in suspension or termination of your account.

6. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Material changes will be communicated via email or posted in your user dashboard.

Continued use of the service after changes are posted constitutes acceptance of the updated policy.

7. Contact Us

If you believe you are eligible for a refund or have questions regarding this policy, contact:

Pineapple Connect LLC
Email: [email protected]
Jurisdiction: Wyoming, United States