Privacy Policy

Effective Date: 13 December 2025
Last Updated: 13 December 2025

Pineapple Connect LLC (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use Ollo CRM (“Service”), our white-labeled software-as-a-service (SaaS) platform built on GoHighLevel.

If you do not agree with this policy, please do not use our Service.

1. Who We Are

This Privacy Policy applies to Pineapple Connect LLC, a limited liability company registered in Wyoming, United States, operating under the brand Ollo CRM.
Our contact email is [email protected].

2. Information We Collect

We collect the following categories of personal information from users of Ollo CRM:

a) Information You Provide

• Name

• Email address

• Phone number

• Company name

• Payment and billing details

• CRM data entered into the system (e.g., contacts, tasks, messages)

• Support inquiries or feedback

b) Information Collected Automatically

• IP address

• Device type and browser

• Log files and usage data

• Location (approximate, based on IP)

• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, manage, and improve Ollo CRM

• Process transactions and billing

• Communicate with you (service updates, support)

• Respond to inquiries and provide support

• Monitor system performance and prevent abuse

• Comply with legal obligations

4. Legal Bases for Processing (EU/UK Residents)

If you are in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following lawful bases:

• Contract performance – to deliver the service you requested

• Consent – for optional features like marketing emails

• Legitimate interest – to secure and optimize our platform

• Legal obligation – to comply with applicable laws

5. Sharing Your Information

We do not sell your personal data.

We may share your data with:

• GoHighLevel, our SaaS platform provider, for hosting and infrastructure support

• Payment processors (e.g., Stripe)

• Email providers for communication

• Analytics and marketing tools, subject to consent where required

• Legal authorities, if required by law or to protect rights

All third parties are bound by contractual obligations to handle your data securely and lawfully.

6. International Transfers

Because we serve users worldwide, your data may be transferred to and stored in countries outside your own, including the United States.

We use appropriate safeguards when transferring data from the EEA or UK, such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions where applicable

• Data Processing Agreements with third-party processors

7. Data Retention

We retain personal data only as long as necessary to:

• Provide the services

• Comply with our legal obligations

• Resolve disputes

• Enforce agreements

Users may request deletion of their data at any time (see Section 9).

8. Cookies and Tracking

We use cookies and similar technologies for:

• Session management

• User authentication

• Analytics

• Improving user experience

You may control or disable cookies in your browser settings. For users in the EU/UK, cookie consent is obtained as required.

9. Your Rights

For EU/UK Residents:

Under the GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Erase your data (“right to be forgotten”)

• Object to processing

• Restrict processing

• Data portability

• Withdraw consent

For California Residents:

Under the CCPA/CPRA, you have the right to:

• Know what personal data is collected and how it’s used

• Request deletion of your personal data

• Opt-out of data sale (we do not sell data)

• Non-discrimination for exercising rights

To exercise your rights, contact us at [email protected].

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption (in transit and at rest)

• Access controls and authentication

• Secure infrastructure (via GoHighLevel’s platform)

• Monitoring and incident response

Despite our efforts, no system is 100% secure. Please contact us if you suspect any security issue.

11. Third-Party Services

Ollo CRM is powered by GoHighLevel, a third-party platform provider. Their own Privacy Policy and Security Overview apply to aspects of data processing they perform.

We are not responsible for the privacy practices of third-party websites or services linked through our platform.

12. Children’s Privacy

Ollo CRM is not intended for children under 18. We do not knowingly collect personal information from minors.

13. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of material changes via email or through the platform.

14. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact:

Pineapple Connect LLC
Email: [email protected]
Registered in Wyoming, USA